ISTANBUL, TURKEY — Alapala knows that technical support and maintenance play a critical role in ensuring the continuity of operations in mills and offers a comprehensive range of professional services to support millers around the world.  

Alapala’s services range from providing spare parts and performing periodic maintenance to prevent downtime to training and immediate intervention through remote connection.

At Alapala’s manufacturing facilities, a large number of spare and wear parts are manufactured. Thanks to the large stock of raw materials and the collaboration of designers and technicians, a wide range of spare parts can be manufactured and supplied at short notice.

With three distribution centers and over 45 offices around the world, Alapala can provide up-to-the-minute inventory information on request to keep milling plants operating at optimum productivity.

Preventive and periodic maintenance reduces downtime and repair costs, ensuring business continuity and allowing millers to meet their business objectives. By offering comprehensive maintenance packages, Alapala provides its customers optimum solution to maintain the high level of productivity and efficiency.

Alapala’s value-added services provide plants with a broad range of service support. Alapala’s professional service team can provide troubleshooting, diagnostics, consultancy, engineering support and more, ensuring that milling plants continue to perform with maximum efficiency.

By performing scheduled maintenance shutdowns, Alapala improves plant performance and extends the life of machinery. Through optimizing operations and enabling service continuity, Alapala supports its customers to ensure their systems run at the highest levels of productivity possible. On-site product and plant support provided by Alapala’s service professionals include problem resolution, plant surveys, automation system support, and customized solutions.

By providing comprehensive remote services to support its customers with reliable and proven solutions, Alapala helps them to maximize the reliability of machines, optimize costs and maintain plant operations. Remote system diagnostic services allow for a more rapid and cost-effective diagnosis than plant visits, saving time and money for millers.

Alapala’s remote support packages ensure business continuity, reduce downtime, service disruptions, and operational costs and provide actionable intelligence offering real-time plant information.

Operating on an interactive, application-based software offering support in six languages, remote mechanical pack DIOS enables immediate response to machine failures while reducing human errors and breakdowns, as well as maintenance costs, through uninterrupted information flow.

Offering inspection services upon request, Alapala’s Professional Services team evaluates the performance of machinery and systems in milling plants, diagnoses worn out parts that require replacement and advises on any necessary actions to be taken by double checking maintenance requirements. The full check-up provided by team includes an action plan for maximum efficiency, as well as a list of spare parts that need to be installed.

With its global know-how and unique expertise, Alapala offers a wide range of modernization services, including the redesigning of milling diagrams and flow sheets, replacement of existing equipment for better performance and improved efficiency, and integration of new solutions and technologies. Through these offerings, productivity and quality are improved, resulting in increased overall efficiency.

Alapala sets considerably high standards with its customer-oriented holistic approach and shares its expertise in innovative grain milling solutions with many, from milling industry students to workers and professionals.