CORUM, TURKEY — Depart Spare Parts, Alapala’s spare parts business, has introduced remote connection tools to help customers in different geographies.

With special software, Depart engineers can provide live technical service to customers wherever they are in the world.

The remote tools allow for quick solutions, reduce human errors and breakdowns, and provide savings in workforce and travel costs. It includes interactive camera support and data sharing, and is available in six different languages.