Hiab expands its network of dedicated service centres to Dubai
April 19, 2013
by World Grain Staff
DUBAI, UNITED ARAB EMIRATES — Hiab, part of Cargotec Corp., opened a dedicated service center in Dubai, United Arab Emirates in February.
The service center is owned and managed by Hiab's services and installation partner Al Mazrooei Engineering Services LLC, and it will be part of Hiab's global service center network.
The service center will perform the installation of new equipment and provide maintenance and services to customers' used equipment with a staff of around 25 service technicians and related support personnel. It focuses on services to customers in and around the UAE, but it will provide installation services also for customers located across the Middle East and North East Africa.
"We have cooperated with our trusted partner Al Mazrooei Engineering Services LLC for a long time and we requested Pradeep Raman, managing director of the company, to help us develop a service center that was accessible for all our Middle East and North East African customers,” said Mahendra Ekanayake, market area director, Hiab Middle East and North Africa. “The majority of our customers operate in the construction sector where the uninterrupted operation of equipment is critical in large building projects. Since this is a dedicated service center, it will reduce the lead time for customer service and enable us to work even more closely with customers to provide tailored services."
"We have been supplying equipment in this region for 40 years and our business is growing. The opening of the service center considerably strengthens our existing service offering and network in the region. It supports our strategy of being the industry benchmark for customer satisfaction," Ekanayake said.